Hotel Cancellation Policies
All reservations must be guaranteed with a credit card (American Express, VISA, or MasterCard) valid through May 2024. If a valid credit card number is not provided, the reservation will automatically cancel.
Your credit card may be charged if:
- you do not check in at the hotel on the scheduled arrival day
- you shorten your scheduled departure after checking in
- you do not cancel your reservation within the hotel’s cancellation window
Hyatt Regency Columbus, Canopy Columbus Downtown, and Residence Inn cancellation policy: Failure to check-in on your scheduled arrival date or cancellation within 48 hours of that date will result in a cancellation fee equal to one night’s room and tax charged to the credit card provided and cancellation of any remaining nights of the reservation.
Cancellation policy for all other properties: Failure to check-in on your scheduled arrival date or cancellation within 24 hours of that date will result in a cancellation fee equal to one night’s room and tax charged to the credit card provided and cancellation of any remaining nights of the reservation.
New reservations will be accepted by AIHA Connect until Wednesday, May 1 at 5:00 p.m. ET.
Requests to change or cancel an existing reservation are also accepted online or in writing to AIHA Connect 2024 Housing Customer Service until Wednesday, May 1 at 5:00 p.m. ET. No cancellations will be accepted by phone.
Do not contact the hotel directly. Prior to May 2, the hotel will not have access to your reservation. Rest assured, if you have received a confirmation from Connect, you have a room secured at the hotel you selected.
On or after May 2, reservation information will be transferred to the hotels. At this time you may contact the hotel directly for date changes, cancellations, and new reservations. Room availability and rates for new requests are subject to the hotel’s discretion.
When canceling a reservation, obtain a cancellation number, date, and the name of the agent. In case of difficulty, contact AIHA Connect Customer Service for assistance.
Registration fees and hotel charges will not be refunded to “no shows.”
